Terms of Service
These Terms of Service govern your use of the website at https://goosnarghremovalsltd.com and any related services provided by Goosnargh Removals Ltd.
Goosnargh Removals Ltd reserves the right to review and amend these Terms of Service at its sole discretion. When we do so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.
These Terms of Service were last updated on 30 August 2026.
Quotation and Acceptance
Our quotation is based on the information, inventory, access arrangements and services made known to us when the quotation is prepared. The quotation is valid for three months from the date stated on the quotation, unless otherwise agreed in writing. It includes our acceptance of liability for your goods, subject to the conditions and limitations in these Terms of Service.
Goosnargh Removals Ltd reserves the right to review and amend the quoted price where circumstances change, or where information relevant to the work was not disclosed or was unavailable when the quotation was prepared.
Our quotation does not include customs duties, inspections or any other fees or taxes payable to government bodies. It may also be adjusted to reflect currency fluctuations, changes in taxation, or changes in freight, fuel, ferry or toll charges beyond our control.
The quoted price may be amended, or additional charges may apply, where any of the following circumstances arise:
The removal or associated work is not carried out within three months of the quotation date, unless otherwise agreed in writing.
The collection or delivery requires access above the ground or first floor, including additional flights of stairs, and this was not disclosed or reasonably apparent when the quotation was prepared.
Access, parking, loading or unloading conditions differ materially from those described or provided when the quotation was prepared, including where a lift stated to be available is not operational.
Additional services are requested that were not included in the original quotation, including additional packing, unpacking, dismantling, reassembly, furniture handling or other services.
The quantity, volume or nature of the goods to be moved differs materially from the inventory or information provided when the quotation was prepared, including the addition of extra goods.
Additional collection or delivery addresses are requested that were not included in the original quotation.
We are required to make additional journeys, provide additional vehicles or provide additional labour as a result of changes to the agreed arrangements or information supplied.
We are required to pay parking charges, permits, congestion charges, tolls or other access-related charges, including fines where parking restrictions have not been suspended.
Delays or other unforeseen events beyond our reasonable control increase the resources or time required to complete the agreed work.
Any other circumstances arise that could not reasonably have been anticipated or taken into account when the original quotation was prepared.
Where an amendment to the quotation is required, we will inform the customer of the additional cost and, where reasonably practicable, obtain the customer’s agreement before carrying out the additional work. If the additional work is necessary to complete the agreed services safely or because of circumstances outside our control, the customer remains responsible for the resulting reasonable costs.
Acceptance of Quotation
Our quotation does not, in itself, constitute a contract between Goosnargh Removals Ltd and the customer.
No contract shall exist until the customer has:
Returned the Acceptance form, duly completed, signed and dated.
Paid the required deposit.
Received confirmation from Goosnargh Removals Ltd that the Acceptance form and deposit have been received and that the booking has been confirmed.
Once the quotation has been accepted and the booking confirmed, the contract between Goosnargh Removals Ltd and the customer shall be governed by the quotation and these Terms of Service.
Acceptance of the quotation confirms that the customer has provided accurate and complete information regarding the goods, access, collection and delivery arrangements, and the services required. Any material changes to these arrangements must be notified to Goosnargh Removals Ltd as soon as possible and may result in an adjustment to the quoted price.
Responsibilities
It is your sole responsibility to declare the value of the goods being removed or stored and to obtain all documents, permits, permissions and licences necessary to complete the removal. You should be present during collection and delivery, ensure that no items are left behind or taken in error, and provide us with a contact address for correspondence during the removal, transit and storage of the goods.
You must also ensure that all appliances and electronic equipment are ready and stable before removal. You are responsible for emptying, defrosting and cleaning refrigerators and deep freezers. Goosnargh Removals Ltd will not accept responsibility for the contents of these appliances.
Other domestic and garden appliances, such as washing machines, dishwashers, hose pipes and petrol lawnmowers, must be clean, dry and free from any residual fluid. If you have chosen to pack your own goods, all packing must be completed by the commencement of the move. If this has not happened and it results in unforeseen time or work, additional charges may apply.
You must provide us with accurate information about the parking conditions for loading and unloading at both your current and new premises. You must communicate details such as restricted parking zones, one-way systems, fragile manhole covers, overhanging trees and narrow roads. Unless Goosnargh Removals Ltd has been negligent or has breached the contract, we cannot be held liable for loss or damage, costs or additional charges resulting from a failure to meet these responsibilities.
Goosnargh Removals Ltd is responsible for delivering your goods to you, or producing them for your collection, undamaged. This applies where we have undertaken to pack the goods or otherwise prepare them for transportation or storage. We will compensate you if we fail to fulfil these responsibilities, subject to these Terms of Service.
Pre-Removal Inspection and Existing Damage
Before loading or commencing the removal of any items, Goosnargh Removals Ltd may inspect the condition of individual items and, where appropriate, take photographs to document their condition prior to transportation.
Where we identify any existing damage, defects, marks, scratches, dents, wear or other condition issues, these will be brought to the customer’s attention before the item is loaded, wherever reasonably practicable.
Photographs taken by Goosnargh Removals Ltd may be retained as a record of the item’s condition prior to transportation and may be used as evidence of pre-existing damage in the event of a subsequent dispute or claim.
The customer is responsible for making Goosnargh Removals Ltd aware of any known damage, defects or fragile areas before the item is handled or transported.
Our pre-removal inspection is intended to document the condition of goods before transportation and does not constitute a guarantee that every existing defect or area of damage will be identified. Customers remain responsible for ensuring that any particularly fragile, valuable or delicate items are disclosed to us before removal.
By allowing an item to be loaded following the inspection, the customer acknowledges that the item may have been photographed and its condition recorded prior to transportation.
Payments
Full payment must be cleared in advance unless otherwise agreed. A 50% deposit is required to secure your booking. The remaining 50% must be paid 5 working days before your booking date. If you use our storage services, charges are due every four weeks and must be paid by direct debit.
Charges for our services start when we arrive at your location, so you pay only for the time spent on the job.
If there are any changes to your removal, delivery or clearance requirements, please inform us as soon as possible. Charges may apply to cancellations that are not communicated within a reasonable period before the scheduled service.
Changes to the Booking
If you wish to postpone, change or cancel a booked service, charges will apply according to the notice given. If you give more than 7 days’ notice before the service date, no charges will apply. If you give between 3 and 7 days’ notice, charges of up to 50% will apply. If you give less than 3 days’ notice before the booked date, the full amount will apply. If cancellation is made with more than 7 days’ notice and a deposit has been paid and/or boxes have been delivered, we will make a nominal charge to cover the cost of delivery, collection or cancellation.
If the exchange of keys does not take place on the removal day after we have loaded your goods, we will arrange storage for them at your cost. We will then rearrange redelivery at the same cost to you as the original booked move.
Waiting Time Waiver
When we assess your move, we endeavour to calculate the time required without allowing for unforeseen delays.
In most cases, when buying and selling a property, we will be able to access the new property and begin unloading by 2.00 pm.
If, however, we have to wait until after 3:00 pm, we will charge £25.00 per crew member per hour.
If we arrive after 3:00 pm, charges will start from the time of our arrival.
By agreeing to our T&Cs, you acknowledge and accept this waiting-time charge.
For extra peace of mind, we can also offer a ‘Waiting Time Waiver’.
This requires a one-off payment of 8% of the move price, excluding any extra charges such as packing, dismantling and reassembly.
With this option, there will be no further charges up to 6:00 pm.
If we are still waiting after this time, the previous waiting charges will start from then, or alternative arrangements may need to be made for unloading or storage.
We do not guarantee the availability of your preferred new date and accept no liability if we cannot accommodate it.
Work Exclusions
The work described in our quotation does not include the dismantling or assembly of unit or system furniture, appliances or equipment. We do not disconnect, reconnect, dismantle or reassemble fixtures or fittings, and we will not move items from a loft unless it is properly lit, floored and accessible by a safe route. Unless otherwise agreed in writing, our staff are not authorised or qualified to carry out this work. Where we do agree in writing to undertake any such work, the customer accepts full responsibility for ensuring that it can be carried out safely and for any resulting loss, damage, cost or liability.
Items We Cannot Safely Transport
For the safety of our customers, employees, contractors, vehicles and property, and to comply with applicable laws, regulations and insurance requirements, Goosnargh Removals Ltd does not transport certain items or substances.
Customers must not include any of the following items among the goods presented for removal:
Flammable, combustible or explosive materials.
Petrol, diesel, paraffin, fuel or any other combustible liquids.
Gas bottles, gas cylinders, canisters or similar containers.
Alcoholic beverages, including beer, wine, spirits and other alcoholic products.
Paint, varnish, thinners, white spirit, solvents or similar products.
Hazardous, toxic, corrosive or dangerous substances.
Acids, pesticides, weedkillers or other strong chemicals.
Oils or other potentially hazardous liquids.
Bleach, cleaning chemicals or other hazardous cleaning products.
Aerosols or pressurised containers where transportation may present a safety risk.
Loose batteries, power banks or other potentially hazardous battery products.
Firearms, ammunition, weapons or prohibited or illegal items.
Fireworks, flares or explosives.
Perishable, refrigerated or frozen food where it is unsuitable for transportation.
Live animals or pets.
Live plants where restrictions, environmental conditions or transportation requirements make them unsuitable.
Any item that may leak, spill, contaminate or damage other goods, property or our vehicles.
Any other item or substance which, in our reasonable opinion, may present a risk to people, property, our vehicles or the safe transportation of the goods.
Valuables and Important Personal Items
For their own protection, customers are advised to retain cash, jewellery, passports, important documents, medication, irreplaceable personal belongings and other high-value or sentimental items in their personal possession rather than placing them in the removal vehicle.
Customers must make separate arrangements for any items requiring specialist transportation, specialist handling or specific environmental conditions.
Customer Responsibility
The customer is responsible for identifying and removing all prohibited, hazardous or otherwise unsuitable items before the removal team arrives.
Goosnargh Removals Ltd reserves the right to inspect goods and to refuse to load or transport any item where we reasonably believe that doing so could present a safety, insurance, legal or transportation risk.
If our team refuses to transport an item, the customer remains responsible for making alternative arrangements for its removal, transportation or disposal. Any additional costs or delays resulting from such items may be chargeable to the customer.
Goosnargh Removals Ltd will not be responsible for loss or damage arising from prohibited, hazardous or unsuitable items that the customer has included with the goods for removal.
Where dismantling and/or reassembly is requested and paid for, the customer acknowledges that previously assembled items may have pre-existing defects, weakened joints, brittle components or deterioration due to age and use. Whilst all reasonable care will be taken, Goosnargh Removals Ltd cannot accept liability for damage arising from the item’s pre-existing condition, deterioration, construction or hidden defects.
We reserve the right to decline any dismantling or reassembly work where an item is considered unsafe or unsuitable.
Forwarding Address and Contact Details
When using our storage services, you must provide us with an accurate and current address and contact number. All communications and notifications sent by us will be deemed to have been received by you seven days after being posted by first-class mail to the last address you provided and that is held in our records.
If your address or telephone number changes, please notify us promptly. If we are unable to contact you because your information is out of date or you do not respond, we reserve the right to publish relevant notices in a public newspaper serving the area where the goods were moved to or from. The notice will be deemed to have been received by you seven days after the newspaper’s publication date. Any costs incurred while attempting to establish your whereabouts will be charged to you.
For stored goods, we also require the details of a next of kin. If you are unable to assume ownership of your goods, for example because of medical reasons or death, these details will allow us to coordinate storage matters and provide access to your goods.
Limitations of Liability
All our services include insurance cover to provide assurance that your belongings are safe during transit and covered for damage. By entering into this agreement, you confirm that the goods to be removed or stored are your property, or that you have authority to enter into this contract on behalf of the owner or any interested party.
Our liability to you for loss of or damage to your goods is subject to certain conditions, including whether you provide a declaration of their value and the nature of the lost or damaged item. Our liability for damage to premises or property other than the goods being removed is limited. We will not be liable if damage occurs because goods are moved against our advice at your express instruction. If we cause damage to your premises or property other than goods submitted for removal or storage, you should record it on the worksheet or delivery receipt as soon as reasonably practicable.
We will not be responsible for any loss of, damage to or failure to produce the goods except where this arises from our negligence or breach of contract. This applies particularly where loss or damage results from circumstances beyond our control, such as war, terrorism, natural disasters, industrial action, radiological contamination, cyber-attacks or other similar events. We will also not be liable for indirect losses or losses resulting from wear and tear, infestation, climatic conditions, cleaning, repairing (unless arranged by us), or goods packed or unpacked by you. Some items, including fragile items, electrical or mechanical devices and motor vehicles, are subject to specific liability considerations, primarily concerning packing conditions or pre-existing issues.
For goods delivered by Goosnargh Removals Ltd, you must inform us in writing of any visible loss, damage or failure to produce any goods at the time of delivery. This also applies if you or your agent collects the goods. We will not be liable for delays in transit other than those resulting from our negligence or breach of contract. If we are unable to deliver your goods through no fault of our own, we will store them and fulfil the agreement; any additional services, including storage and delivery, will be at your expense.
Exclusions of Liability
Our liability excludes loss or damage resulting from fire or explosion unless caused by our negligence. We also do not cover loss of or damage to specific items, including bonds, manuscripts, mobile phones, perishable items and particle board furniture, unless caused by our negligence. Liability is also excluded for loss of or damage caused by certain circumstances beyond our control, unless there is visible external damage caused by our negligence.
Damage to Premises or Other Property
If we cause damage through negligence or breach of contract to premises or property other than the goods intended for removal, our liability is limited to rectifying the damaged area. We accept no liability if damage is caused by moving goods against our advice. Any such damage must be noted when it occurs or within a reasonable time after it is discovered.
Subcontracting and Route Selection
Goosnargh Removals Ltd reserves the right to subcontract some or all of the work. In such cases, these Terms of Service will continue to apply. We also have the right to choose the method and route used to carry out the work and, unless specifically agreed otherwise, to use other space on our vehicles for other customers. We will provide up-to-date information to assist you with the import or export of your goods; however, it is your responsibility to obtain appropriate advice and verify the accuracy of the information provided.
International Transactions
For goods moved outside the UK, we accept liability only if you provide us with a detailed valuation of your goods. We do not accept liability for loss of or damage to goods confiscated or damaged by customs authorities or government agencies unless we have been negligent. We also do not accept liability for loss of or damage occurring in specific overseas countries unless we have been negligent.
Forwarding Address, Inventory and Storage Charges
If you send goods to be stored, you must provide an address for correspondence and notify us if it changes. If a list of your goods or a receipt is produced and sent to you, it will be deemed accurate unless you notify us of any discrepancies within ten days or a mutually agreed period. Our storage charges are reviewed periodically, and you will be given three months’ notice of any increases.
Ownership of Goods
By entering into this agreement, you confirm that the goods to be moved or stored are either owned by you or that you have authority from the owners to enter into this contract. If anyone else has an interest in the goods during this agreement, you must provide us with their details. If ownership needs to be transferred to a third party, you must notify us in writing and provide their full details. This agreement will remain valid with you until the third party signs a new agreement.
Prohibited Goods
Certain items must not be submitted for removal or storage unless previously agreed in writing. These include, but are not limited to, prohibited or stolen goods, drugs, potentially dangerous items, jewellery, watches, precious stones or metals, plants, perishable items, animals, and goods requiring a special licence or government permission for export or import.
Claim Period Limitations
If you or an authorised representative collects the goods, we must be notified immediately of any loss or damage when the goods are handed over. Failure to do so will release us from liability. We will not be liable for any loss of or damage to the goods unless a claim is notified to us, our agent, or the company carrying out collection or delivery on our behalf, in writing as soon as the loss or damage is discovered or should reasonably have been discovered. This must occur within seven (7) days of delivery of the goods by us.
For goods that we deliver, you must advise us in writing of any loss or damage within seven days of delivery by us. We may agree to extend this time limit if we receive your written request within seven (7) days of delivery. Our consent to such a request will not be unreasonably withheld.
Inventory or Receipt of Goods
If we create an inventory list or receipt for your goods and send it to you, it will be deemed accurate unless you write to us within ten days of the dispatch date, or within a mutually agreed reasonable period, notifying us of any discrepancies or omissions. The inventory does not need to list the contents of individual containers, boxes, bundles, packages or suitcases. We periodically reassess our storage fees and will inform you in advance of any adjustments.
Dispute Resolution
Goosnargh Removals Ltd reserves the right to withhold or dispose of some or all of your goods until you have paid all charges and other payments due under this or any other agreement. In the event of a dispute arising from this agreement, and subject to mutual agreement, the dispute may be referred to an arbitrator appointed by us.
Our Rights to Sell or Dispose of Goods
If your account with Goosnargh Removals Ltd is in arrears in respect of our service charges, we reserve the right, after giving you three months’ notice, to demand the removal of your goods from our custody and payment of all outstanding amounts. If you fail to settle all outstanding amounts, we may sell or dispose of some or all of your goods without further notice. You will be responsible for the cost of the sale or disposal. The net proceeds of the sale will be credited to your account, and any surplus will be sent to you without interest. If the full amount due remains unpaid, we may recover the balance from you.
Right to Terminate
We may suspend or terminate your right to use our website and terminate these Terms of Service immediately by written notice to you for any breach. In the event of overdue payment, we may require you to remove your goods from our custody after giving you three months’ notice. If you fail to pay all outstanding amounts due to us, we may sell or dispose of some or all of the goods without further notice. If payments are up to date, we will not end this contract without giving three months’ written notice. If you wish to terminate your storage contract, you must give us at least ten working days’ notice.
Storage Accessibility and Charges
Access to containerised storage is limited. If you need urgent access to your stored items, a handling fee per container will be charged. Additional delivery fees will apply if we are required to deliver the contents to you. A minimum notice period is required to access storage containers. Subject to availability, short-notice requests for access or delivery will incur additional late-notice charges on top of the handling fee.
Storage redelivery dates are subject to our availability. If you choose to collect the goods from storage personally, a fee per container will be charged to facilitate and supervise the collection. Our liability will cease once the goods have been handed over.
Applicable Law
These Terms and Conditions, and any contract between Goosnargh Removals Ltd and the Customer, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in relation to any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
Ready to work together
Whether you’re planning a move and need a dependable moving service to handle it smoothly, or you’re looking to join our team and grow your career in the moving industry, we’d love to hear from you!