Your privacy is important to us. It is Goosnargh Removals Ltd’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://goosnarghremovalsltd.com, and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
This policy is effective as of 26 June 2023.
Last updated: 26 June 2023
Information we collect falls into one of two categories: ‘voluntarily provided’ information and ‘automatically collected’ information.
‘Voluntarily provided’ information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
‘Automatically collected’ information refers to any information automatically sent by your devices in the course of accessing our products and services.
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
As part of our removal, delivery, and clearance services, Goosnargh Removals Ltd may collect a variety of personal information about you. This includes but is not limited to your name, email, social media profiles, date of birth, telephone number, moving date, current address, new address, property type, and floor level. This data is collected through our “Contact/Quote” form on our website and is used to provide you with a personalised and efficient service.
We consider ‘user-generated content’ to be reviews, ratings, image, and/or video materials voluntarily supplied to us by our users for the purpose of publication on our website or re-publishing on our social media channels. All user-generated content is associated with the account or email address used to submit the materials.
Please be aware that any content you submit for the purpose of publication will be public after posting (and subsequent review or vetting process). Once published it may be accessible to third parties not covered under this privacy policy.
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance we only collect personal information that is reasonably necessary to provide our services to you.
The collected personal information is used primarily to process your requests, communicate with you regarding our services, and facilitate our service provision. Moreover, your feedback is valued as it aids in improving our services and helping potential customers make informed decisions. Your data will be retained only as long as necessary to fulfil these purposes.
We may collect personal information from you when you do any of the following on our website:
We may collect, hold, use and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, If you provide us with your location, we may combine this with general information about currency and language to provide you with an enhanced experience of our site and service.
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
In case we cause damage to premises or property other than the goods intended for removal due to negligence or contract breach, our liability is limited to rectifying the damaged area. We bear no liability if damage is caused due to moving goods against our advice. Any such damage must be noted at the time of occurrence or discovered within a reasonable time.
We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.
We may disclose personal information to:
Third parties we currently use include:
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example processing and fulfilling orders), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.
We use ‘cookies’ to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
Please refer to our Cookie Policy for more information.
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
The GDPR distinguishes between organisations that process personal information for their own purposes (known as “data controllers”) and organizations that process personal information on behalf of other organizations (known as “data processors”). We, Goosnargh Removals Ltd, located at the address provided in our Contact Us section, are a Data Controller with respect to the personal information you provide to us.
We will only collect and use your personal information when we have a legal right to do so. In which case, we will collect and use your personal information lawfully, fairly and in a transparent manner. If we seek your consent to process your personal information, and you are under 16 years of age, we will seek your parent or legal guardian’s consent to process your personal information for that specific purpose.
Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:
Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however this will not affect any use of your information that has already taken place. You may provide a physical address for the purpose of receiving orders. While you may change or delete this address at any time, this will not affect orders that have already been sent. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.
Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you purchase a product, service, or subscription from us, we may need to use your personal and payment information in order to process and deliver your order.
Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.
In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. If you have any further enquiries about how we retain personal information in order to comply with the law, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.
Your Rights and Controlling Your Personal Information
Restrict: You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.
Objecting to processing: You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.
Data portability: You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may also have the right to request that we transfer this personal information to a third party.
Deletion: You may have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request. If you terminate or delete your account, we will delete your personal information within 90 days of the deletion of your account. Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like certain profile information and public comments, even after you have deleted the information from our services or deactivated your account.
For any questions or concerns regarding your privacy, you may contact us using the following details:
Customer Service
info@goosnarghremovalsld.com
Each move is a unique story, and we are proud to have been a part of countless successful chapters in Preston, including, Goosnargh, Longridge, Grimsargh, Garstang, Lancaster, Fulwood, Chorley, leyland, Bamber Bridge, Lythem St Annes, Blackpool & Fleetwood, and the surrounding villages.. Explore the voices of contentment that echo through our client testimonials, showcasing the true essence of Goosnargh Removals.
EXCELLENT Based on 157 reviews Louise Pryce2025-07-28Trustindex verifies that the original source of the review is Google. Another great removal. Super helpful and trustworthy. Great job, reliable, on time. They take great care in the job from start to finish. Sophie Hodkinson2025-07-25Trustindex verifies that the original source of the review is Google. Sof and his team moved a hot tub for us (including up some stairs!) they were absolutely fantastic and such lovely guys would 100% recommend, thanks again Lys2025-07-25Trustindex verifies that the original source of the review is Google. Such a great service and able to be relied on. I struggled trying to find someone willing to move my things over 100 miles away, but Goosnargh Removals had no issue with it. Sof was very understanding and assessed all my worries no problem. The customer service was exellent. Provided a home survey with no issue and no additional charges. Booked a moving date easily. Handled all my belongings with care. Would use the service again Alice Spicer2025-07-25Trustindex verifies that the original source of the review is Google. Sof and his team helped me with my move on July 22nd, I have to say they were brilliant! I was feeling very stressed about the move until they turned up. They were so professional and friendly. Just put me at ease. They couldn’t have done anymore than they did, so thoughtful. I would highly recommend these guys! Alice Chris Caton2025-07-16Trustindex verifies that the original source of the review is Google. I would like to thank Sof and his team for their excellent service during my recent house move. All the team were polite, clean and tidy and meticulous in their packaging. Their attention to every detail was first class and nothing was too much trouble. They took the stress out of moving for me. I would highly recommend them and their 5 star service Sarah Carter2025-07-14Trustindex verifies that the original source of the review is Google. Goosnargh Removals were excellent from start to finish. Sof was fantastic with communication regarding organising the move. His team Carl, Karim, Kyle and Madu were brilliant. Karim also went the extra mile and managed to fix an item of our furniture. Thank you for your speed and efficiency. We would definitely recommend Goosnargh Removals. Dan Ryan2025-07-13Trustindex verifies that the original source of the review is Google. Sof and the team are some of the most hardworking people I’ve ever met. From quote to finishing moving me in, they’ve been great. Quick communication to get everything quoted and booked, and went the extra mile every step of the way when packing and moving ensuring everything was protected and looked after. Was seriously impressed at how quickly they were able to pack and unpack, even during a heatwave! Would gladly use them again in the future. Yan2025-07-11Trustindex verifies that the original source of the review is Google. I just wanted to share the amazing experience I had with Goosnargh Removals. I enlisted Goosnargh to carry out a house clearance on my behalf, as I wasn’t able to be there in person. I entrusted them with my house keys, and they kept me updated throughout the entire process. My three-bedroom house was fully cleared within half a day, and at the end, they provided a virtual tour of the cleared property. Throughout the process, they conducted everything with complete professionalism and integrity. They answered all my questions with patience and kindness, and made what could have been a stressful situation entirely hassle-free. I’ve already recommended them to my friends and have decided to use their services again for my next home removal. Overall, I truly can’t fault a single thing and would highly recommend Goosnargh Removals to anyone in need of a reliable, trustworthy, and efficient team. Melanie Booth2025-07-10Trustindex verifies that the original source of the review is Google. We had Goosnargh removals pack and move us. They came a couple of days before we moved and packed everything bar the essentials. Everything was well wrapped, boxed and labelled. On the day of moving they arrived early and swung into action. All packed up by dinner. Didn’t even stop for a brew. Unloaded everything into the new house. Assembled beds, bookcases and placed furniture in appropriate rooms. All done by 3pm. What a team. Polite, hard working and professional and NO breakages or damage to anything. Highly recommend for a stress free move and all at a reasonable price Shaun Hughes2025-07-09Trustindex verifies that the original source of the review is Google. Sof recently delivered our move into temporary accommodation and an element into storage. He responds quickly to any inquiry and engages with you in person very professionally. The 2 elements of the move were handled very efficiently by Sof and his friendly team. We would highly recommend Sof and his team and we have already booked him for our next move into our permanent accommodation. First rate experience all round.